A quote is only as accurate as the size and weight you enter. Here is how the quote form uses them.
Where we ship at launch
We currently ship parcels within Canada: the sender and the recipient both need a Canadian address. International shipping is not offered yet.
Because domestic parcels do not cross a border, the quote form never asks for customs details such as HS codes or country of origin.
Measuring your box
Measure the outside of the packed box - length, width and height - in centimetres or inches, and round up to the next whole unit. Choose cm or in on the form; you do not need to convert.
Carriers can charge by a parcel's size as well as its weight, so a box measured too small can be re-billed after pickup. Measure the box you will actually ship, including any bulge.
Use a sturdy box with room for padding on every side.
Seal every seam and remove old labels and barcodes.
Put the label on the largest flat side, not over a seam.
Weighing what you send
For each kind of item, enter the weight of one item and the quantity. The form adds them up (weight x quantity) to get the shipment's total, shown under the items.
Include the weight of the box and packing material in your items - weigh one packed item if you can.
One box or several
If your shipment is several boxes of the same size, enter the size once and the number of boxes (1 to 50). The total weight is shared equally between them, and the form shows the weight per box.
The form refuses a shipment heavier than 1000 kg in total. Boxes of different sizes need separate quotes.
Shipping the same box again
Signed in, you can save a box you use often and pick it on the quote form, and Ship Again from your dashboard copies a previous shipment's addresses, items and box - you can change anything before getting fresh rates.
Worked examples
Several items in one box
Enter each kind of item once, with the weight of ONE of them and how many there are.
Item
Weight of one
Quantity
Ceramic mug
0.5 kg
3
Tea tin
1.5 kg
1
Total 3 kg in one box
Weighing in pounds
Pick lb for an item and enter pounds - the form converts to kilograms for the quote.
Item
Weight of one
Quantity
Book
2 lb
10
Total 9.072 kg in one box
Several identical boxes
Same-size boxes go in one quote: enter the box once and the number of boxes. The total weight is shared equally between them.
Item
Weight of one
Quantity
Printed flyers
6 kg
4
Total 24 kg in 2 boxes - 12 kg per box
When one box is too heavy
Above 30 kg in one box the form warns you - many services will not quote it. If the goods can travel in separate boxes, enter the number of boxes.
Item
Weight of one
Quantity
Tiles
10 kg
4
Total 40 kg in one boxThe form will warn that this is heavy for one box.